Customer service – DTL GROUP Customer service – DTL GROUP
Customer service in the logistics industry is concerned with providing support to principals during all stages of domestic and international shipment of goods, from the place of departure to the final destination.
DTL GROUP staff is in continuous training and has a lot of experience to take action in handling all critical issues, ensuring efficiency, problem management and process optimization.
DTL GROUP’s customer service is active from Monday to Saturday from 8:00 a.m. to 7:00 p.m. to ensure constant customer service and support in multiple languages. In addition, customer service includes customs practice management services, updating its customers during all stages of freight transportation.
Each shipment has specific characteristics and needs, requiring customized transportation solutions based on volume, weight and timing requirements. Therefore, DTL GROUP offers various container or semi-trailer shipping services by sea (FTL, LCL, Project Cargo), air and intermodal transport to arrange tailor-made shipments for every need. DTL GROUP identifies the best route for you to optimize time and cost of freight transportation to all major ports and airports in the world.
DTL GROUP staff is in continuous training and has a lot of experience to take action in handling all critical issues, ensuring efficiency, problem management and process optimization.
DTL GROUP’s customer service is active from Monday to Saturday from 8:00 a.m. to 7:00 p.m. to ensure constant customer service and support in multiple languages. In addition, customer service includes customs practice management services, updating its customers during all stages of freight transportation.
Each shipment has specific characteristics and needs, requiring customized transportation solutions based on volume, weight and timing requirements. Therefore, DTL GROUP offers various container or semi-trailer shipping services by sea (FTL, LCL, Project Cargo), air and intermodal transport to arrange tailor-made shipments for every need. DTL GROUP identifies the best route for you to optimize time and cost of freight transportation to all major ports and airports in the world.